Privacy Policy
1. Introduction
At Viktal Sàrl, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.aiwilldo.lu or use our AI communication services (“AI Will Do”).
By using our website or services, you agree to this Policy.
2. What Information We Collect
We may collect the following types of information:
a) Information you provide directly:
- Name, company name, and contact details (email, phone) when you contact us or book a demo.
- Business details you share when setting up your AI assistant (e.g., description of your services, tone of voice, FAQs).
b) Automatically collected information:
- Technical data such as IP address, browser type, and pages visited (via analytics tools like Google Analytics).
- Cookies and similar technologies to improve your browsing experience.
c) Chat data (for customers using our AI solutions):
If you integrate AI Will Do into your communication channels, we may process chat messages between your business and clients to deliver the service.
These data are processed securely, stored in the EU, and never used for advertising or training unrelated models.
3. How We Use Your Data
We use personal data to:
- Provide and maintain AI Will Do services;
- Respond to inquiries and provide support;
- Improve our platform and user experience;
- Send administrative or promotional communications (only if you’ve opted in).
We do not sell or share personal data with third parties for marketing purposes.
4. Legal Basis for Processing
We process personal data under the following legal bases (as defined by GDPR):
- Your consent, when subscribing or providing information voluntarily;
- Performance of a contract, when you use our AI solutions;
- Legitimate interests, such as improving our website and ensuring security.
5. Data Storage and Security
All data are stored on secure servers located within the European Union.
We apply encryption, access controls, and regular audits to ensure your information is protected from unauthorized access, alteration, or disclosure.
6. Data Retention
We keep personal data only as long as necessary for the purpose for which it was collected or as required by law.
Chat data and AI training materials are deleted or anonymized upon termination of the service or at your request.
7. Your Rights
Under GDPR, you have the right to:
- Access, correct, or delete your personal data;
- Withdraw consent at any time;
- Request data portability;
- File a complaint with the National Commission for Data Protection (CNPD) in Luxembourg.
Requests can be sent to contact@viktal.eu.
8. Cookies
Our website uses cookies to:
- Remember preferences;
- Measure traffic via analytics tools;
- Ensure proper functionality of forms and chat widgets.
You can manage or disable cookies in your browser settings.
9. Third-Party Services
We may use trusted service providers for:
- Hosting (e.g., Hetzner, within the EU);
- Analytics (e.g., Google Analytics, GDPR-compliant IP anonymization);
- Email communication (e.g., Brevo / Sendinblue).
All providers comply with GDPR standards.
10. Updates to This Policy
We may update this Privacy Policy occasionally. The latest version will always be available on this page.
11. Contact Us
If you have any questions about this Policy or your data, please contact:
📩 contact@viktal.eu
📍 Viktal Sàrl, 1 Rue Bender, 1229 Luxembourg
Last updated: November 2025
Website: www.aiwilldo.lu
Company: Viktal Sàrl
Registered address: 1 Rue Bender, 1229 Luxembourg
Email: contact@viktal.eu