Viktal - our news and practical insights about business digitalization and AI

They say you have three minutes to make a first impression… ❗ In 2025, you get seconds when it comes […]

Why people prefer chat over calling — and what AI changes in this dynamic. The real reason is simple: calling

Many beauty salons and coiffures in Luxembourg raise the same question, and we keep seeing a recurring pattern: beautiful Instagram, strong

On one side: Large chains with 24/7 reception desks and call centers 🏢 On the other side: Your daily reality